To ensure that you receive our award winning service during your scheduled appointment, we have put together a list of frequently asked questions.
HOW LONG IS MY APPOINTMENT?
Your appointment is for one hour. You will have a dedicated dressing room and staff member to assist you in the selection of your dresses.
I’M ON NEWBURY ST, CAN I STOP BY OR CAN I COME EARLY TO BROWSE YOUR COLLECTION?
Unfortunately, no. Our appointments are scheduled back to back on the hour. We want all of our brides to have their undivided Flair experience. Kindly come back at your appointed time. Starbucks and Thinking Cup are right around the corner.
WHAT SHOULD I DO IF I’M RUNNING LATE?
Please call us to let us know how late you will be. Depending on our schedule, we may be able to extend your appointment time. However during peak appointment times (weekend and evening slots), we may not be able to accommodate a full hour.
WHERE CAN I PARK?
Metered parking is available along Newbury Street and its cross streets for two hours intervals. The Boston Common Garage, The Prudential Center Garage, and other parking garages are also located within walking distance to the store. Please allow extra time to locate a spot.
WHAT DO I NEED TO BRING TO MY APPOINTMENT?
Ideas! Visit our designers’ websites to select a few of your favorite styles before your appointment. If you want to bring a strapless bra or heels, please do!
WHAT ARE YOU CURRENT COVID-19 POLICIES?
In response to the Covid-19 health crisis, we are operating under a very strict set of Health & Hygiene Policies. These include limitations to the number of guests allowed at each appointment (4) as well as sanitizing and distancing protocols for guests & staff.
HOW MANY PEOPLE CAN I BRING?
Due to the current restrictions on retail businesses, we are allowing our brides to bring up to 4 of your most trusted friends and family to your appointment.
Can I take pictures?
Yes, of course! We also provide WiFi, so you can Skype or FaceTime any family or friends that can’t make it to the appointment.
WHAT IS THE PRICE RANGE OF YOUR DRESSES?
We offer a wide selection of bridesmaid dresses that range in price from $260 – $350, with the average price around $240. Our gorgeous bridal gowns range from $1500 – $5,000.
WHAT SIZE ARE YOUR SAMPLES?
We have the entire current collection of dresses from each of our designers. Our bridal samples run in size from 4 to 22.
MY BRIDESMAIDS LIVE THROUGHOUT THE COUNTRY. CAN YOU SHIP THE DRESSES ANYWHERE?
Yes. We handle this often for our brides. We coordinate the ordering process for you from start to finish and will ship dresses to every state. Unfortunately we cannot ship international shipments directly.
WHY DO YOU TAKE MY CREDIT CARD TO RESERVE WEEKEND APPOINTMENTS?
For Saturday and Sunday appointments, we require a credit card to reserve your appointment. Your card is not charged, we simply reserve your card information through the appointment, as we have a $50 cancellation fee if your appointment is cancelled without giving 24 hours notice. Please understand these are the most requested times to come in with family and friends and therefore have a wait list every weekend. No exceptions can be made.